Find your perfect path
Choosing the right program is crucial for effective learning and application. Our program levels are carefully designed to cater to diverse needs and roles within your organization. This page will guide you through each level, helping you identify the best fit for you or your team. Start your journey to confidence and competence in crisis intervention today.
Program levels
We offer a structured pathway of training programs, each designed to equip you with the skills and knowledge necessary for effective crisis intervention. From introductory overviews to advanced specialization, our levels ensure you are prepared to navigate any situation with confidence and compassion.
Orientation: Crisis compass primer (90 min)
Audience: Anyone new.
Outcomes: Vocabulary, roles, how the manual works.
Credential: Attendance record (no exam).
Prerequisite: None.
Lay person essentials (4 hrs or 2×2 hrs)
Audience: Greeters, small-group leaders, prayer/youth volunteers.
Outcomes: Recognize, Ask, Listen, Keep Safe, Warm Handoff; Safety Plan basics.
Assessment: 10-item quiz + observed “ask & handoff.”
Credential: Essentials Certificate (valid 1 year).
Prerequisite: None.
Ministry leader intensive (6.5 hrs)
Audience: Pastors, elders, directors, youth leads.
Outcomes: Run protocols, oversee documentation, build referral network, lead postvention.
Assessment: 20-item quiz + draft referral map + postvention note.
Credential: Leader Certificate (valid 2 years).
Prerequisite: Essentials (or equivalent).
Whole-manual class (8 hrs or 4×2 hrs)
Audience: Mixed cohort (lay + leaders + students).
Outcomes: Walk every section of the manual, complete core templates (Safety Plan, Quick Reference, Debrief, Postvention).
Credential: Counts as Essentials; if leader assignments are completed, also satisfies Leader.
Prerequisite: None.
Postvention specialist (3–4 hrs add-on)
Audience: Communications leads, pastors, media/usher teams.
Outcomes: First 48-hour plan, service-weekend messaging, contagion guardrails, family liaison.
Credential: Postvention Badge (refresh with Leader recert).
Prerequisite: Essentials.
Semester student (coordinator prep) (12 weeks, 90–120 min/wk + practicum)
Audience: Interns, institute/seminary students, future site coordinators.
Outcomes: Facilitation, scenario design, QI/metrics, digital rollout; portfolio + tabletop.
Assessment: Capstone drill + portfolio review.
Credential: Coordinator Certificate (valid 2 years).
Prerequisite: Essentials (recommended: Leader).
Train-the-trainer certification (12 hrs over 1–2 days)
Audience: Regional multipliers.
Outcomes: Trauma-aware facilitation, skills stations, rubrics, teach-backs, fidelity.
Assessment: ≥80% quiz + “Meets” on teach-back rubric + signed covenant.
Credential: Certified Trainer (valid 2 years).
Prerequisite: Coordinator + observed co-teach.
Recert & qa
Essentials Recert (1.5–2 hrs, yearly): ask/hand-off check + mini-quiz.
Leader/Coordinator Recert (3 hrs, every 2 yrs): tabletop + docs audit + KPI review.
Trainer Calibration (annual, 2–3 hrs): rubric alignment + scenario updates.
Quick chooser guide
Not sure where to start? This guide offers a streamlined recommendation based on your organizational context.
New church?
Begin with Orientation, then move to Essentials, and finally the Whole-Manual (8 hr) class. This sequence ensures a solid foundation for your team.
Staff-heavy launch?
Focus on Essentials, followed by the Leader Intensive, and then the Postvention Specialist module. This prepares your staff for comprehensive crisis response.
Scaling beyond one site?
Invest in the Coordinator (Semester) program and then the Train-the-Trainer certification to empower leaders across all locations.